Guarantee, the right of withdrawal
We give guarantee for every our products!
30 days money back guarantee for every jewelry purchased by us!
From any reason if you would not be satisfied with your jewelry purchase, you may return it in its original, unused condition (including all original packaging and tags) within 30 days for a full refund after receiving the merchandise, or you may ask for the change for any other jewelry from our webshop with value accounting.
Enforcing the right of money-back guarantee, costs incurred with the returning of the jewelry (postage) is paid by the customer.
The 30 days money back guarantee (right of withdrawal) is calculated from the date when you received the jewelry package.
Important: you have to preserve the detailed invoice about the purchase (you will find it in the package).
The invoice is the warranty as well!
You may send back the jewelry like follows:
Please send the jewelry by registered mail to our address (please no way COD, because in case of money back requesting we credit your money to your account – Paypal or Credit Card, according your payment method – and COD packages we will not take over)!
Upon receiving your returned jewelry, the item will be inspected by our Quality Assurance Department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return.
You have to put the original invoice in the package (for your safety please make a copy for yourself) and write a message, that you want to get back your money. The costs incurred in connection with sending back the jewelry (shipping charges) is paid by the customer.
The value of the returned jewelry (indicated on the invoice) will be credited to the customer within 15 days in case of cancelling. We take over any banking charges related to the money-back transfer. You will not have any other costs.
|Please return the merchandise to this address:||Szent Istvan ut 12.
Hungary – 5700
By the warranty administration we always keep the relevant provisions of the
Consumer Protection Law.
The course of the fulfillment of your order, namely your contract with us we proceed in accordance with the Government Regulation 17/1999.
Event of defective perfor:
The requests for warranties will be arranged under the European Council Directive 85/374/EEC Regulation.
If we would send mistakenly a wrong jewelry, or the jewelry is defected, all the costs related to the change of the wrong item is paid by us.
In this case (when you send back the jewelry) please proceed like above mentioned!
6 months product warranty:
If the purchased jewelry will be defected due to manufacturing defects within 6 months from receiving, please send back the jewelry to the address above and we will fix it.
If the repair is not possible we will replace it with a new item, or you may choose other jewelry from our webshop for its value.
The warranty does not apply for defects due to the not proper usage like: scratches, warping, cracking, tears, or loses of gemstones due to any shocks.
Defects like this we can not repair.
(We do not make any repairs beyond the scope of the guarantee.)
Please click here to view other legislation under this heading:
Directive 1999/44/EC of the European Parliament and of the Council
on certain aspects of the sale of consumer goods and associated guarantees
Directive 97/7/EC of the European Parliament and of the Council
on the protection of consumers in respect of distance contracts
Council Directive 85/374/EEC
on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for detective products
FAQ by the European on-line shopping rules:http://ec.europa.eu/youreurope/citizens/shopping/faq/index_en.htm
If you have any questions our customer service pleased to help you.
Please click here to view our contact details!