GUARANTEE

In case of warranty, return the jewelry as follows:

Please send the jewelery to our address as a registered item (not by cash on delivery, because we cannot pick up the package returned in this way)!
Any imperfections and damage to the jewelry will be examined in each case.
Write in the package whether you are requesting a change of the goodg or withdrawal.
Packaging and shipping costs associated with the withdrawal will be borne by the Customer.
In case of warranty administration, we will bear the cost of the return and the resending.
The refund of the value of the returned goods accordin to the invoice will be returned to the bank card, or to the Paypal account within a few days after the preliminary agreement, but no later than within 14 days. If several jewels have been ordered at the same time, the right of withdrawal can be applied in part (e.g. only for one jewelery). In addition, you will not incur any other costs!

Please return the goods to the following address: EXTREME SILVER KFT.
Szent Istvan ut 12.
5700 Gyula
Hungary

You can read the relevant legislation below:

Supplies warranty

In the event of faulty performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may assert his / her warranty claims for product defects that already existed at the time of delivery of the product within a limitation period of 2 years from the date of receipt. After a limitation period of two years, the Customer can no longer enforce his / her warranty rights.

In the case of a non-consumer contract, the right holder may assert his / her warranty claims within a limitation period of 1 year from the date of receipt.

The Customer may, at its option, request a repair or replacement, unless it is impossible to meet the demand chosen by the Customer or would entail a disproportionate additional cost for the Service Provider compared to the fulfillment of its other request.

The Customer may transfer from the chosen right of warranty to another, however, he / she is obliged to bear the cost of the transfer, unless it was justified or the Service Provider gave a reason for it. The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but not later than within two months from the discovery of the defect.

The Customer may enforce his / her supplies warranty claim directly against the Service Provider.

Within six months of the performance of the contract, there are no conditions other than the notification of the defect to enforce your warranty claim, if confirmed by the Customer, that he / she has purchased the product from the Service Provider (showing the invoice, order number, or other order details which are suitable for identifying the order). In such a case, the Service Provider is only released from the warranty if it rebuts this presumption, ie proves that the defect of the product occurred after the delivery to the Customer. If the Service Provider can prove that the cause of the defect was caused by a cause attributable to the Customer, it is not obliged to accept the warranty claim made by the Customer. However, six months after the performance, the Customer is obliged to prove that the defect recognized by the Customer already existed at the time of the performance.

Product warranty

In the event of a defect in the product, the Customer, who qualifies as a consumer, may, at his / her option, may assert the right or product warranty claim specified in point 4.1.

However, the customer does not have the right to assert a claim for supplies warranty and product warranty for the same defect at the same time, in parallel.

However, in the event of successful enforcement of a product warranty claim, the Customer may assert his / her supplies warranty claim against the manufacturer for the replaced product or repaired part.

As a product warranty claim, the Customer may only request the repair or replacement of the defective product. Defects in the product must be proven by the Customer in the event of a product warranty claim.

A product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

The customer can assert his / her product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he / she shall lose this right. After discovering the defect, the Customer is obliged to report the defect to the manufacturer without delay. A defect reported within two months of the discovery of the defect shall be deemed to have been reported without delay. The consumer shall be liable for any damage resulting from a delay in communication.

Customer may use his / her product warranty claim against the manufacturer or distributor (Service Provider) of the product.

The manufacturer, distributor (Service Provider) is released from its product warranty obligation only if he can prove that:

  • manufactured or marketed the product outside its business, or
  • the defect was not detectable at the time of placing on the market according to the technical knowledge, or
  • the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer or distributor (Service Provider) to prove one reason for the exemption.

Guarantee

In the event of defective performance, the Service Provider is obliged to provide a warranty in accordance with Gov. Decree 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods. The mandatory warranty is 1 year, the starting date of which is the date of delivery of the product to the Customer who qualifies as a Consumer.

In connection with the mandatory warranty for certain durable consumer goods the Gov. Decree 151/2003 (IX. 22.) contains regulations.

The scope of the decree only applies to products sold under a new consumer contract concluded in the territory of Hungary and listed in the annex to the decree.

With regard to the durable consumer goods listed in the annex to the Government Decree, the mandatory warranty is 1 year, the starting date of which is the day of delivery of the product to the Customer or, if commissioned by the Service Provider or its agent, the date of commissioning.

The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance.

Warranty rights can only be enforced by the Customer who qualifies as a Consumer.

The defect is not covered by the warranty if the cause occurred after the delivery of the product to the Customer, for example, if the defect:

  • improper commissioning (unless the commissioning was carried out by the Service Provider or its agent, or if the improper commissioning can be traced back to an error in the user manual)
  • improper use, non-observance of the instructions for use,
  • improper storage, improper handling, damage,
  • elemental damage caused by a natural disaster.

In the event of a defect covered by the warranty, the Customer:

  • in particular, may, at its option, require repair or replacement, unless it is impossible to meet the chosen warranty claim or would result in a disproportionate additional cost to the Service Provider compared to the other warranty claim, taking into account the value of the product in good condition, seriousness and caused damage to the Consumer by fulfilling the warranty claim.
  • if the Service Provider has not undertaken the repair or replacement, it cannot fulfill it within the time limit corresponding to this obligation, in the interests of the Customer, or if the Customer's interest in repair or replacement has ceased, the Customer shall choose the reductionof price proportionally, correct the defect at the expense of the Service Provider or have it repaired by another, or withdraw from the contract. There is no room for withdrawal due to a minor defect.

Repairs or replacements must be carried out within a reasonable time, taking into account the characteristics of the product and the intended use of the Customer, in the interests of the Customer. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days.

During the repair, only new parts may be installed in the product.

The warranty period does not include the part of the repair time during which the Customer is unable to use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period begins again for the replaced (repaired) product (part of the product) and for the defect that occurs as a result of the repair.

The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.

However, the customer does not have the right to assert a warranty and guarantee claim and a product warranty and guarantee claim simultaneously, in parallel, due to the same defect. Notwithstanding these limitations, Customer’s rights under the warranty are set forth in Sections 4.1 and 4.2. regardless of the rights set out in point.

The warranty does not affect therefore the Customer's statutory rights, in particular the warranty for supplies and products, or for damages.

If a dispute arises between the parties which cannot be settled amicably, the Customer may initiate conciliation panel proceedings, in accordance as indicated in 5.2.

The Customer may report and validate his / her warranty claims through the contact details indicated in point 1.

Possibilities for enforcing Customer’s rights

Hungarian law shall govern this Agreement.

In accordance with the provisions of the Act CLV of 1997 on consumer protection, any consumer dispute between the Service Provider and the Customer will not be settled during negotiations with the Service Provider, the Customer who qualifies as a consumer may apply to the conciliation board competent according to his / her place of residence or stay and may initiate the proceedings of the board, or he / she may also apply to the conciliation board competent according to the registered seat of the Service Provider.

Conciliation board competent to the seat of Service Provider:

Name: Bekes County Conciliation Board
Address: Penza ltp. 5. 5600 Békéscsaba, Hungary
Telephone number: +36 66 324 976; +36 66 446 354; +36 66 451 775
Fax number: +36 66 324 976
Email address: bmkik@bmkik.hu

Service Provider uses the conciliation panel procedure and cooperate in the settlement of a consumer dispute. If the Customer wishes to conduct and settle a consumer dispute online, he / she may do so through the following online dispute resolution platform: http://ec.europa.eu/odr.

The Customer (if Consumer) may contact the territorially competent district office in connection with a consumer complaint.

More information is available at the following link: http://jarasinfo.gov.hu/.

The list of Conciliation Boards in Hungary can be found here.

Service Provider and the Consumers / Consumer may settle any disputes between them amicably or, if this is not possible, the disputes shall be submitted to the General Court of Gyula for resolution, provided that it is not in conflict with Act CXXX of 2016 on the Code of Civil Procedure with the stipulation of jurisdiction regarding the lawsuit filed by the company against the consumer for the enforcement of a claim arising from a contractual relationship.

The Service Provider reserves the right to update the provisions of the General Terms & Conditions of use of this Webshop or to modify them from time to time to reflect the manner and conditions of operation of the Webshop or changes in the legal environment. In such cases, a modified version of the GTC will appear on the Webshop. The content of the GTC should be monitored from time to time on the Webshop. The Customer may protest to the GTC after their publication on the Webshop.

Place, time and method of complaint handling

The Customer may make consumer complaints related to the product or the activity of the Service Provider through the contact details indicated in point 1.

The Service Provider shall, if possible, remedy the verbal complaint immediately. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider shall record the complaint which he shall keep for five years, together with his substantive reply to the complaint.

The Service Provider is obliged to provide a copy of the minutes to the Customer on the spot in case of a verbal complaint communicated in person (at the business premises) or, if this is not possible, to act in accordance with the rules for a written complaint detailed below:

In the event of an oral complaint communicated by telephone or other electronic communication service, the Service Provider shall send a copy of the minutes to the Customer at the latest at the same time as the substantive reply.

In all other cases, the Service Provider shall act in accordance with the rules applicable to written complaints.

The Service Provider provides a unique identification to a complaint recorded by telephone or other means of communication, which simplifies the retrieval of the complaint in the future.

The Service Provider will respond to the complaint received in writing within 14 days. The measure means sending by post within the meaning of this contract.

If the complaint is rejected, the Service Provider shall inform the Customer of the reason for the rejection.