In case of withdrawal, return the jewelry as follows:

Please send the jewelery to our address as a registered item (not by cash on delivery, because we cannot pick up the package returned in this way)!
Any imperfections and damage to the jewelry will be examined in each case.
Write in the package whether you are requesting a change of the goodg or withdrawal.
Packaging and shipping costs associated with the withdrawal will be borne by the Customer.
In case of warranty administration, we will bear the cost of the return and the resending.
The refund of the value of the returned goods accordin to the invoice will be returned to the bank card, or to the Paypal account within a few days after the preliminary agreement, but no later than within 14 days. If several jewels have been ordered at the same time, the right of withdrawal can be applied in part (e.g. only for one jewelery). In addition, you will not incur any other costs!

Please return the goods to the following address: EXTREME SILVER KFT.
Szent Istvan ut 12.
5700 Gyula

You can read the relevant legislation below:

How to use the right of withdrawal

The provisions of this section apply only to a natural person acting outside his / her profession, self-employment or business activity, who buys, orders, receives, uses, uses goods, and is the addressee of commercial communications and offers related to the goods (hereinafter: “Consumer”).

The Consumer is entitled to the contract in accordance with Government Decree 45/2014 (II.26.) (Hungary) on the detailed rules of contracts between the Consumer and the company in the case of a contract for the sale of a

  1. product,
  2. when supplying more than one product to the last product supplied,
  3. in the case of a product consisting of several lots or pieces, the last lot or piece delivered,
  4. if the product is to be delivered regularly within a specified period, withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party other than the carrier designated by him.

The Consumer has the right to exercise his / her right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

The Service Provider provides 14 calendar days open for the use of the right of withdrawal indicated in Government Decree 45/2014 (II.26.) (Hungary) in order to use the Consumer's right of withdrawal.

If the Consumer wishes to exercise his / her right of withdrawal, he must provide a clear statement of his / her intention to withdraw (for example, by post, fax or electronic mail) for the Service Provider by using the contact details indicated in point 1 of these GTC. Consumer can download by the following link (Download - Annex 2 to Regulation 45/2014. (II. 26.) to the Government Decree) the template statement of withdrawal contained in the Government Decree. Or use its right of withdrawal by means of a clear statement to that effect. The consumer uses his / her right of withdrawal within the deadline if he / she sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above (even on the 14th day).

The conditions and detailed rules of using the right of withdrawal are available at the following link: View

The burden of proving that he / she has used his right of withdrawal in accordance with the provisions set out in point 3 lies with the Consumer.

In both cases, the Service Provider immediately confirms the receipt of the Consumer's withdrawal statement by email.

In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

When notifying by post, the Service Provider shall take into account the date of posting and, in the case of notification by email, the time of sending the email for the calculation of the deadline. The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven.

In case of withdrawal, the consumer is obliged to return the ordered product to the address of the Service Provider (EXTREME SILVER KFT. Szent István út 12. 5700 Gyula, Hungary) without undue delay, but no later than within 14 days from the notification of his withdrawal. The deadline is considered to be met if the Consumer sends the product (by post or delivers it to the courier ordered by him / her) before the expiry of the 14-day deadline.

The cost of returning the product to the address of the Service Provider shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs. The Service Provider does not undertake to organize or carry out the return, nor does it take over the cost of returning the product from the Consumer. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer's statement of withdrawal, reimburse all costs paid by the Consumer, including transport (paid for delivery) costs, except for the additional costs incurred due to the fact that the Consumer has chosen a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product is returned, or Consumer has not provided credible proof that it has been returned: of the two, the Service Provider takes into account the earlier date.

During the refund, the Service Provider uses the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another method of payment; no additional costs shall be borne by the Consumer as a result of the application of this method of reimbursement.

The consumer can only be held liable for the depreciation of the product if it has occurred as a result of use in excess of that required to determine the nature, characteristics and functioning of the product. The Service Provider may therefore demand compensation for depreciation and reasonable costs arising from use in excess of the use required to determine the nature, characteristics and operation of the product if, at the express request of the Consumer, the performance of the contract for the provision of services has commenced before the expiry of the time limit and uses his / her right of cancellaion.

In which cases the consumer does not have the right of withdrawal:

In the case of a non-prefabricated product, which was produced by the Service Provider on the basis of the Consumer's instructions or at the express request, or in case of a product, which is clearly personalized for the Consumer (e.g. engraving on individual request). The Consumer is entitled to withdraw if the ordered product is defective in material or in case of incorrect or inadequate performance (e.g. the Service Provider did not engrave the correct text on the product, or a typo was made or the Consumer did not order the product with engraving).

Possibilities for enforcing Customer’s rights

Hungarian law shall govern this Agreement.

In accordance with the provisions of the Act CLV of 1997 on consumer protection, any consumer dispute between the Service Provider and the Customer will not be settled during negotiations with the Service Provider, the Customer who qualifies as a consumer may apply to the conciliation board competent according to his / her place of residence or stay and may initiate the proceedings of the board, or he / she may also apply to the conciliation board competent according to the registered seat of the Service Provider.

Conciliation board competent to the seat of Service Provider:

Name: Bekes County Conciliation Board
Address: Penza ltp. 5. 5600 Békéscsaba, Hungary
Telephone number: +36 66 324 976; +36 66 446 354; +36 66 451 775
Fax number: +36 66 324 976
Email address: bmkik@bmkik.hu

Service Provider uses the conciliation panel procedure and cooperate in the settlement of a consumer dispute. If the Customer wishes to conduct and settle a consumer dispute online, he / she may do so through the following online dispute resolution platform: http://ec.europa.eu/odr.

The Customer (if Consumer) may contact the territorially competent district office in connection with a consumer complaint.

More information is available at the following link: http://jarasinfo.gov.hu/.

The list of Conciliation Boards in Hungary can be found here.

Service Provider and the Consumers / Consumer may settle any disputes between them amicably or, if this is not possible, the disputes shall be submitted to the General Court of Gyula for resolution, provided that it is not in conflict with Act CXXX of 2016 on the Code of Civil Procedure with the stipulation of jurisdiction regarding the lawsuit filed by the company against the consumer for the enforcement of a claim arising from a contractual relationship.

The Service Provider reserves the right to update the provisions of the General Terms & Conditions of use of this Webshop or to modify them from time to time to reflect the manner and conditions of operation of the Webshop or changes in the legal environment. In such cases, a modified version of the GTC will appear on the Webshop. The content of the GTC should be monitored from time to time on the Webshop. The Customer may protest to the GTC after their publication on the Webshop.

Place, time and method of complaint handling

The Customer may make consumer complaints related to the product or the activity of the Service Provider through the contact details indicated in point 1.

The Service Provider shall, if possible, remedy the verbal complaint immediately. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider shall record the complaint which he shall keep for five years, together with his substantive reply to the complaint.

The Service Provider is obliged to provide a copy of the minutes to the Customer on the spot in case of a verbal complaint communicated in person (at the business premises) or, if this is not possible, to act in accordance with the rules for a written complaint detailed below:

In the event of an oral complaint communicated by telephone or other electronic communication service, the Service Provider shall send a copy of the minutes to the Customer at the latest at the same time as the substantive reply.

In all other cases, the Service Provider shall act in accordance with the rules applicable to written complaints.

The Service Provider provides a unique identification to a complaint recorded by telephone or other means of communication, which simplifies the retrieval of the complaint in the future.

The Service Provider will respond to the complaint received in writing within 14 days. The measure means sending by post within the meaning of this contract.

If the complaint is rejected, the Service Provider shall inform the Customer of the reason for the rejection.